Refund policy

- A full unboxing video is required when opening your package. This helps us verify any issues with missing, damaged, or wrong items. 
- Claims without an unboxing video may not be accepted.
- No refund or exchange if a full unboxing video is not provided. 
- Change of mind is not eligible for refund or return.
- All our products are original and shipped directly from Korea. We do not open sealed products, so missing or dented items inside (e.g. photocards) and minor scratches or marks are not valid reasons for refund or return as they are considered manufacturer defects.
- Outer packaging (e.g., boxes, mailing tubes, wrapping film) protects the product. Any dents, scratches, stains, or tears on the packaging are not reasons for exchange or refund.